In order to terminate your contract, you have to send us your request:
- Per post with a Raccomandata A/R letter (or Registered letter) to the following address:
McFIT by RSG Group Italia S.r.l.
Viale Fulvio Testi 29
This Raccomandata A/R letter must be sent at least 15 days before the renewal of your contract.
- To our legalmail (PEC) address: email@example.com exclusively from a legalmail/PEC address and at least 15 days before the renewal of your contract.
- Directly online from your Self-service ( Area Self ), by going to the Contract data section and then clicking on Cancel contract at least 15 days in advance. The next contract renewal date is indicated in the contract section.
Here's how to cancel your contract online in 5 easy steps:
Step 1: Go to your Self-service and select the Contract data section:
Step 2: Click on Cancel contract. A new window will appear to check if you are really sure that you want to cancel your contract. You will be informed that alternatively you can apply for and idle period and then come back to the gym later. If you are sure you want to terminate your contract, click on Proceed to cancelation.
Step 3: Select the termination date and the reason for the cancellation and then click on Confirm to send your request.
Step 4: Once the request has been submitted you will see "Cancelation submitted" on the top right.
Step 5: When your request has been accepted, you will see the end date for your contract on the top right. In case you can change your mind, you can click on Withdraw cancelation and reactivate the automatic renewal for your contract. Note that if you reactivate your contract less than 15 days before the renewal, you won't be able to apply for the cancelation for the same date again.
For further requests or doubts on this topic, contact our Customer care.